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FAQs

Ordering

Q. How do I place an order?
A. Probeauty Supply™ order process is simple and secure. Just follow these steps:

  1. Click on the product you want to buy
    • Choose the color or size you would like to buy.
    • Enter the quantity you would like to order.
    • Click on the Add to Cart button.
  2. To view your shopping cart, click on the Shopping Cart icon at the top of your screen. Here you can:
    • Remove items by clicking the Remove Item icon.
    • Update the quantity of an item with the Update Cart button.
    • Estimate the shipping cost of your order with the Estimate Shipping button.
    • Continue shopping by using the More Shopping button.
  3. When you're ready to place your order, click on the Go to Checkout icon at the bottom of the page, then follow the on-screen instructions.

Probeauty Supply also offers the option to order by phone or by fax. To call in your order, call us at 732-247-0062. If you're ordering by fax, please download our online order form and fax it to 732-247-9876.

Q. Do I need to register for Probeauty-Supply.com in order to make an order online?
A. Yes you need to register on Probeauty-supply.com. We recommend that you do because in addition to having an account, members receive the following benefits:

  • We offer special promotions to our registered customers.
  • Registered customers are the first to know about any specials or new products that we have.
  • Registered customers have full access to their account and can update or change their profile.

Q. What if I can't find what I'm looking for?

  • If you don't see a product you're looking for, let us know and we will make every effort to find it for you and give you a price quote. Email us at sales@probeauty-supply.com or call us at 732-247-0062. Please note that emails sent on Saturday or Sunday will be responded to on Monday.

Q. How do I know if a product is available?

  • We have a huge inventory in our warehouse, so we often have the items in stock. If an item is out of stock, you will be notified that it is backordered and receive a full refund. We will keep you informed of when your item is available for purchase.

Please Note: all orders are processed Monday to Friday from 8 a.m. to 5 p.m.

Q. What methods of payment may I use?
A. Probeauty Supply accepts the following:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Cashier's Check
  • Money Order
  • Paypal
  • Google Checkout

Q. When will my credit card be charged?
A. The full charge will be processed when we ship your order.

Q. Will I be taxed on my purchases?
A. The tax that is charged on your order is based on your ship to address. All orders shipped outside of New Jersey are tax-free. Orders shipped to an address in New Jersey are charged 7% sales tax.

All international shipments are exempt from local sales taxes but are subject to respective customs and duty charges in the country of import.You are responsible for these fees. We do not advice on the cost of these fees because we do not collect them and rates vary from country to country.These charges are provided to you by the shipping company and payable to the respective authority in the country of import.

Q. Can I order by phone?

  • Absolutely! Probeauty Supply understands that some customers would like to speak to our sales representative.

Please call us at 732-247-0062 Mondays through Saturday between the hours of 8 a.m. -6 p.m. Eastern Standard Time or on Sundays from 11am-3pm Eastern Standard Time. Please note that orders placed on Saturday or Sunday will be processed on Monday.

Q. Can I place my order and pick up at the store?
A. Indeed. All you need to do is process your order as usual and when you get to choosing your shipping mode, select STORE PICK UP. This way the order will be processed less shipping charges but will include taxes as order is being processed locally. Upon receiving your order our customer service staff will call you to schedule a mutual pick up time.

Q. When will my order be processed?
A. All orders placed on our website are processed by the next business day. (Note: processed does not mean the order is ready to ship out. For more information, see Shipping.)

Q. Can I change or cancel an order?
A. You may change or cancel an order at any time, unless the order has already been shipped to you.

To cancel an order, you must contact us promptly at 732-247-0062. You must speak to a sales representative and have him/her confirm that your order has not shipped and will be cancelled. Please do not try to change or cancel and order by email.

Please write down the name of the sales representative and the date that he/she cancelled your order. Your sales representative will email you your cancellation conformation.
If you do not follow this procedure, we cannot be held responsible for failing to cancel your order.

Q. Can I apply a web discount or coupon to an order I place over the phone or in your store?
A. Web discounts and coupons are special promotions for web orders only.

Q. Do you have a mail order catalog?
A. As we are constantly adding new items to our inventory, we do not have a mail order catalogs. We do carry manufacturers' catalogs. Call us at 732-247-0062 if you are interested.

Q. What about errors or omissions?
A. We have made every effort to ensure the accuracy of the product information on our website. However, we are not responsible for typographical errors or technical inaccuracies.

Shipping & Delivery

Q. What are my shipping options?

The following are options available for local (USA) shipping:

UPS

  • UPS Ground Shipping - Shipping typically takes one to five days to all 50 states plus Puerto Rico.
  • 3 Day Select - Guarantees delivery by the third business day to any of the 48 contiguous states.

Important Note: Please make sure to enter your address correctly. If UPS must make a change or correction to a delivery address they charge a $5 fee and your delivery may be delayed. If this occurs we will apply the correction fee to your order. If we ship out an order and it is sent back by the carrier due to wrong address or insufficient information, we will deduct the cost of shipping plus any additional fees incurred to ship your order back to us. Your order will also be subject to our restocking fees as explained under returns.

United States Postal Service (USPS)

  • Ground Shipping - Shipping takes two to nine days to anywhere in the United States and Puerto Rico, including P.O. boxes.
  • Military APO/FPO shipments will be shipped via USPS to specified PO and delivery time is subject to final destination. It is important to ensure that you provide us with your correct shipping information. 

Important Note: Please ensure to verify your address and make sure that it is correct. If we ship out an order and it is sent back by the carrier due to wrong address or insufficient information, we will deduct the cost of shipping plus any additional fees incurred to ship your order back to us. Your order will also be subject to our restocking fees as explained under returns.


The following are options available for International shipping:

 

 
UPS

 

  • UPS Standard Service
  • UPS Experdited Service
  • UPS Worldwide Saver


United States Postal Service (USPS)

  • Priority Mail Service

Important Note: All international shipments are are subject to respective customs and duty charges in the country of import.You are responsible for these fees. We do not advice on the cost of these fees because we do not collect them and rates vary from country to country.These charges are provided to you by the shipping company and payable to the respective authority in the country of import.
 
If you are outside the United States and unable to establish the cost of shipping to your respective country, please contact us through email (sales@probeauty-supply.com) or phone (732-247-0062) and we will be glad to assist you.
 

Q. When can I expect my order to ship?
A. We process internet orders each weekday. If the order is made before 12 p.m. and we have the item in stock, we will make every effort possible to process and ship your order that day. Orders made after 12 p.m. will be processed but shipped the next day. Please note that orders placed after 12 p.m. on Friday and over the weekend will be processed on Monday; we do not ship on Saturday or Sunday.

If we do not have the item, we will order it from the manufacturer that same day. It usually takes one to three business days for the merchandise to reach us. We will ship it to you on the day we receive it.

Occasionally neither we nor the manufacturer has the item in stock, in which case there is an additional delay. Usually, the delay is less than two weeks, but on very rare occasions it can be longer. If the delay is more than one week we will notify and refund you.

Q. When can I expect my order to arrive?
A. Once your package leaves our warehouse, delivery time depends on the shipping option.
The approximate delivery times for UPS are as follows:

  • UPS Ground Shipping- Shipping typically takes one to five days to all 50 states plus Puerto Rico.
  • 3 Day Select- Guarantees delivery by the third business day to any of the 48 contiguous states.

The approximate delivery times for United States Postal Service (USPS) are as follows:

  • Ground Shipping- Shipping takes two to nine days to anywhere in the United States and Puerto Rico, including P.O. boxes.

International or outside the United States delivery times will vary based on the shipping company used and shipping options. Please contact us by email (sales@probeauty-supply.com) or phone (732-247-0062) for more information.

Q. What if my package is damaged when I receive it?
A. If your package arrives damaged, you may refuse delivery at no cost to you. If you receive damaged merchandise, please contact us by email (sales@probeauty-supply.com) or phone (732-247-0062) immediately.

Return Policy

Q. I am not happy with my product and want to return/exchange it. What do I do?
A. Follow the following instructions carefully to return or exchange your product:

    1. Do not open the item. If it has been opened or used we cannot resell it and cannot give you a full refund.
    2. Contact us by email (sales@probeauty-supply.com) or by phone (732-247-0062) to obtain a Return Merchandise Authorization Number (RMA). You must contact us within 14 days of delivery.
    3. Pack the items in a sturdy cardboard box and mail it back to us.
      • You must include a copy of the original invoice with your RMA number written on it, a note of explanation, and your phone number or email address with your return.
      • If you are exchanging your item for another product, place a filled out copy of our online order form in the box.
      • All returns must show the invoice number and invoice date on the outside of the package. Packages without this information will be refused.
    4. Ship the item back to us via UPS ground or USPS postal mail.

When we get your package, we will send you a confirmation e-mail and credit your credit card for the items returned.

Please note the following:

  • There is a restocking fee of $20 for amount up to $50 and $25 for amount $51 to $100 and for orders over $100 restocking fee is $30 or 20% (whichever is greater)
  • No Refund on item(s) priced under $30.00. Exchange or Store Credit Only!
  • We cannot refund your shipping and handling charges. Also, we are not responsible for the charges you acquire shipping your item back to us.
  • We cannot be responsible for the performance of any of these products. If the advertisement on the product is guaranteed, then this claim is the responsibility of the products' manufacturer; NOT Pro Beauty supply. If there are any problems contact the manufacturer.

Q. Where do I send my return?
A. Send your return to the following address:
Pro Beauty and Barber Supply
829 Hamilton St.
Somerset, NJ 08873

Q. Where do I send my tools and appliances?
A. In the event you have a repair or warranty issue, please contact the respective manufacturer from the information list provided below. If you do not find the manufacturers information below, do not hesitate to contact us and we will provide you the details. Manufacturer details are included with your warranty information in your package.

Warranty / Repair contacts and web link

Wahl Clipper Corporation

Contact Customer Service @
3001 N. Locust Street
Sterling, Illinois 61081, USA
Tel. 800-767-9245
http://wahl.com/home.html

Andis Company Inc.

Contact Customer Service @
1800 Renaissance Blvd
Sturtevant, WI 53177 USA
Tel: 1800 558 9441
http://www.andis.com/USA/contactUs.asp

Oster Professional Products

Contact Customer Service @
150 Cadillac Lane
McMinnville, TN 37110, USA
Tel: 1800 887 6682
http://www.osterstyle.com/CustomerService.aspx

Conair Corporation

Contact Customer Service @
7475 North Glen Harbor Blvd
Glendale, AZ 85307
http://www.conair.com

Helen Of Troy

Contact Customer Service @
One Helen Of Troy Plaza
El Paso, Texas 79912, USA
Tel: 1 800 487 7273

http://hotus.com/consumer_services.html

 
 
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